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  • How to choose the shipment rate at Check Out?
    Kindly select your delivery address area (postcode) using the drop down box. For online orders, delivery is currently limited to W.P. Kuala Lumpur, W.P. Putrajaya & areas in Selangor up to 45KM distance from our Factory address. You may check your distance from the Google Map link on our Contact Page. If you are unsure, kindly contact us for assistance before making purchase.
  • How is Delivery made?
    Delivery is done where possible is done by our own cold transport as we place great importance on the quality of the products reaching you. Where Third Party Delivery Partners are used, we shall include insulated aluminum bag and dry ice pack FOC. The Order shall be delivered to you between 2 to 3 working days as long as your order is made before the 3pm cut off time daily. Delivery times shall between 9am to 5pm Monday to Friday. If you would like a same day delivery, or delivery other than the above day/time stated, kindly contact us for availability before making purchase.
  • How long a journey can the ice cream make before melting?
    The Ice Cream will last a minimum of 1 hour before starting to soften. If are doing a self pick up and planning to travel a longer distance, send us a Note to advise us at Check Out.
  • What are the MOQ for Free Delivery for Online Orders?
    MOQ for Free Deliveries are set according to area and distances. Shipping is auto-calculated when you enter postcode at check out. Rough guidelines are as follows:- 1) W.P. Kuala Lumpur / Petaling Jaya RM100.00 2) W.P. Putrajaya / Cyberjaya / Serdang /Klang RM150.00 3) Subang / Puchong / Shah Alam / Seri Kembangan/ Jenjarom RM100.00 ​
  • How to arrange for Self Pick up?
    Select Self Pick Up option in your Cart before checking out. Once we receive your Order, our staff shall contact you with Collection Details. We shall include insulated aluminium bag and dry ice pack FOC.
  • Why is there a sales tax included in the price?
    As a Registered Manufacturer, it is mandatory for us to collect the 5% Sales & Service Tax implemented by the the Government. SST is only charged on ice cream product and not on Delivery Charges.
  • Are the ice cream / gelato / sorbet products Halal?
    Yes our products are Halal Certified by JAKIM. If we run limited edition flavours, ingredients used are similar to those that used are in our other products that are already certified Halal / are ingredients certified Halal by Jakim / by approved Halal Certification body by JAKIM
  • Do you have Vegan Ice Cream option?
    Our Sorbettos (Water based ice cream / sorbets) are a good Vegan option. They are produced with only Water, Fruits / Chocolate, Sugar.
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