Question 1

What is the minimum order quantity (MOQ) for free delivery on online orders?

Accepted Answer

The MOQ for free deliveries varies by area and distance. Shipping is auto-calculated when you enter your postcode at checkout. General guidelines are: 1) W.P. Kuala Lumpur / Petaling Jaya RM100.00 2) W.P. Putrajaya / Cyberjaya / Serdang / Klang RM150.00 3) Subang / Puchong / Shah Alam / Seri Kembangan / Jenjarom RM100.00

Question 2

How is the delivery process handled?

Accepted Answer

Whenever possible, delivery is carried out by our own cold transport to ensure the quality of the products. If Third Party Delivery Partners are used, we provide an insulated aluminum bag and dry ice pack free of charge. Orders are delivered within 2 to 3 working days if placed before the 3 pm daily cut-off time. Delivery times are between 9 am to 5 pm, Monday to Friday. For same-day delivery or other specific delivery times, please contact us for availability before purchasing.

Question 3

How to arrange for Self Pick up?

Accepted Answer

Select Self Pick Up option in your Cart before checking out. Once we receive your Order, our staff shall contact you with Collection Details. We shall include insulated aluminium bag and dry ice pack FOC.

Question 4

How long can the ice cream travel before it starts melting?

Accepted Answer

The ice cream will remain solid for at least 1 hour before it begins to soften. If you are planning a longer journey for self-pickup, please leave a note at checkout to inform us.

Question 5

How do I select the shipment rate during checkout?

Accepted Answer

Please choose your delivery address area (postcode) from the drop-down box. Currently, online orders are limited to W.P. Kuala Lumpur, W.P. Putrajaya, and areas in Selangor within a 45KM radius from our factory. You can verify your distance using the Google Map link on our Contact Page. If uncertain, please contact us for assistance before purchasing.

Delivery in 2 -3 business days.
Kindly call our outlet at 0376249388 for urgent orders.

Frequently asked questions

What is the minimum order quantity (MOQ) for free delivery on online orders?

How is the delivery process handled?

How to arrange for Self Pick up?

How long can the ice cream travel before it starts melting?

How do I select the shipment rate during checkout?

Delivery in 2 -3 business days. Kindly call our outlet at 0376249388 for urgent orders.

Frequently asked questions

What is the minimum order quantity (MOQ) for free delivery on online orders?

How is the delivery process handled?

How to arrange for Self Pick up?

How long can the ice cream travel before it starts melting?

How do I select the shipment rate during checkout?

Delivery in 2 -3 business days.
Kindly call our outlet at 0376249388 for urgent orders.